Fractional Customer Success
Retention. Expansion. Calm.
Helping early-stage and growing SaaS companies reduce churn, improve retention, and build scalable customer success — without the cost of a full-time team.
Your Strategic CSM Partner
What I do
I help SaaS founders and growth-stage teams retain more revenue, reduce churn, and build a customer success foundation that scales.
Whether you're navigating onboarding chaos, stagnant NRR, or the need to show investors a real CS function — I bring 15+ years of experience to plug into your business and get moving. No full-time hire required.With SuccessByCS, I offer:
✅ Fractional Customer Success Leadership – part-time, strategic engagement tailored to your needs
✅ CS Audits & Success Plans – quick-turn diagnostics to identify gaps and opportunities
✅ Founder Coaching – if you're the CS function (for now), I help you scale with confidence
✅ Team Support & Playbook Building – for post-Series A teams needing structureI work with companies across ANZ, APAC & Globally, remotely and flexibly.
Scale Customer Outcomes Without a Full-Time CSM
Start the conversation
📩 Need Customer Success leadership without the full-time cost?I help SaaS founders like you reduce churn, retain revenue, and build scalable customer success — fast.Services include:
🧠Fractional Customer Success Management
🧠CS Audits & Success Strategy
🧠Onboarding and Expansion Frameworks
🧠Interim CSM Support or Pre-hire Bridging📅 Book a free 15-minute introductory call to explore how I can help — or reach out directly at [email protected].