Fractional Customer Success for Business Owners & Founders
Retention. Expansion. Calm.
Get a proven Customer Success leader working in your business within 7 days without the $150K+ salary.SaaS founders and MSPs trust me to reduce churn and build scalable retention systems. All with the flexibility of fractional engagement.Get in touch by subscribing today.
Maintain & Grow
Are you falling behind?
Value Propositions:
🔥Implement a Customer Success Program. From Zero to Hero Process Flows and Service Design options
🔥Design onboarding programs increase adoption and usage by 20%
🔥Reduce Churn by 10-20%
🔥Achieve an NRR of 120% over 12 months
🔥Generate client feedback and increase NPS by 20 points
🔥Calculate the Value realised and post-implementation RoI
🔥Increase key client revenue by 10-40% over 12 months
🔥Increase resource efficiency by 15% through segmentation programs
🔥Lead client engagements to bridge the gap during growth
🔥Develop RevOps metrics and processes
You can’t afford a full-time we have got you covered
We help SaaS founders and growth-stage teams retain more revenue, reduce churn, and build a customer success foundation.Whether you're navigating onboarding chaos, stagnant NRR, or the need to show investors a real CS function I bring 15+ years of experience to plug into your business and get moving. No full-time hire required.We work with companies across A/NZ, APAC & Globally, remotely and flexibly.
What we offer Fractionally
10-30 hours per month
A range of offerings:
✳️ Value realization, post implementation
✳️ Voice of the Customer & Advocacy
✳️ Client Management, post sale
✳️ Onboarding programs
✳️ Churn prevention & renewal playbooks
✳️ Upsell & expansion strategy
✳️ Customer Health Scoring
✳️ CS tooling advisory
✳️ Interim CS Leadership
✳️ Block of hours retainer model
Workshops we offer
P1 Incident & Problem Management Accelerator
Example 90‑minute Tabletop Agenda:🚨Set the scene (5’) — scope, roles, acceptance criteria
🚨Incident replay (30’) — detection to mitigation
🚨Comms & vendor path (20’) — what was sent, what was missing
🚨Evidence pack build (15’) — logs, timeline, metrics
🚨RCA sketch & actions (15’) — who owns what, when
🚨Tooling & process gaps (5’) — prioritise top 3 fixes
Thank you for dropping by
Thank you for dropping by. If you would like to have a collaboration discussion please reach out and schedule some time. I will be waiting for your call!
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